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IT Field Technician
IT Field TechnicianFive Rivers IT, Inc. • Boston, MA, US
IT Field Technician

IT Field Technician

Five Rivers IT, Inc. • Boston, MA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities :

  • Attending customer support requests via phone, email or in person.
  • Performing server and network troubleshooting remotely and on site
  • Doing application deployments
  • Follow change control process
  • Managing servers and network equipment
  • Document and follow procedures
  • Work on projects and tasks assigned in a timely manner
  • Be available for emergencies and scheduled tasks during off business hours
  • Be available for off hours on-call rotation.
  • On-site visits to client site as needed

Qualifications :

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

    • Other Details about the Job

  • This is a Full-Time position.
  • All standard benefits are included such as medical / dental / vision insurance and vacation time.
  • We encourage and reward professional certifications
  • Salary will be based on experience. Please send your resume with the expected salary.  Applications lacking expected salary will not be considered.
  • This is a Remote position, but you need to visit to the client location as per the need.  Please do not apply if you are not local or are not willing to relocate.

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