Walker Sands is hiring: Content Operations Manager in Chicago

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team.

If you need reasonable accommodation at any point in the application or interview process, please let us know.

We’re looking for a Content Operations Manager to lead content logistics and execution for a large‑scale, enterprise‑level conference. You’ll serve as the operational hub of a complex, high‑visibility content program, ensuring that every presentation, speaker and asset moves seamlessly from intake to stage delivery.

This role blends project management, content strategy, event production and marketing operations. The ideal candidate is detail‑oriented, highly organized and thrives in fast‑moving environments with multiple stakeholders and deliverables.

What You’ll Do

Content and Workflow Management

Configure, manage and optimize CMS workflows for content and speaker submissions, approvals, revisions and asset delivery.

Maintain accurate and up‑to‑date records and file versions for all sessions, speakers and deliverables.

Process change requests, manage version control and ensure final approved assets reach production and AV teams.

Track progress against workback schedules and coordinate review cycles with content strategists, creatives and clients.

Proactively intervene to resolve content bottlenecks.

Speaker and Stakeholder Coordination

Manage Speaker Resource Center and ensure timely delivery of templates, briefings and support materials.

Coordinate speaker rehearsals, content readiness checkpoints and cue alignment with production teams.

Support communication plans for speakers, moderators and internal stakeholders.

Serve as a key liaison among content, creative, event production and client teams.

Quality Assurance and Production Readiness

Review decks and scripts for brand consistency, accuracy and accessibility.

Ensure final materials meet standards and are prepared for AV handoff.

Collaborate with creative and production partners to polish and package content for delivery.

Program and Reporting Operations

Lead recurring meetings, document outcomes and distribute follow‑ups.

Maintain and report on project status, risks and dependencies.

Document and refine content management processes and best practices.

Onsite Event Support

Support live program execution, including backstage flow, cue management and content troubleshooting.

Develop and manage speaker rehearsal schedule (run of show) and related tech support.

Manage real‑time version control and communicate updates to AV and show callers.

Attend rehearsals, technical checks and production meetings.

Attend additional on‑site visits pre‑conference as needed.

Additional Responsibilities

May provide additional departmental or agency support based on needs and available bandwidth.

What You’ll Bring

5–7+ years of experience in content operations, event production or marketing operations, preferably in an agency or enterprise environment.

Expertise with Airtable or similar CMS / project management systems.

Demonstrated ability to manage multiple complex workflows and stakeholder groups.

Exceptional organizational and communication skills, with high attention to detail.

Experience supporting large‑scale B2B events or conferences preferred.

Experience with Cvent preferred.

Experience using AI tools to drive efficiencies preferred.

Ability to travel for onsite support (approximately 2‑3 times per year).

Compensation & Benefits

Base Salary : $65,000 – $73,625 a year (subject to internal equity and qualifications).

Eligible for a performance‑based bonus and comprehensive benefits package.

Benefits

Health Coverage : Comprehensive medical, dental, vision and mental health resources.

Retirement Savings : Employer‑matched 401(k) and financial planning services.

Flexible PTO : Paid holidays, half‑day summer Fridays and a week off between Christmas and New Year.

Hybrid Work : Mix of in‑office and remote work.

Milestone Sabbatical : Two‑week sabbatical and $2,000 gift after five years.

Family Support : Generous paid leave, policies for pregnancy loss, adoption, etc.

Growth Opportunities : Career paths, mentorship, learning events.

Culture : Supportive, collaborative environment that values client outcomes.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Marketing Services

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