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Manager Marketing Technologies
Manager Marketing TechnologiesSouthwest Air • Dallas, TX, US
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Manager Marketing Technologies

Manager Marketing Technologies

Southwest Air • Dallas, TX, US
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  • [job_card.full_time]
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Manager Marketing Technologies

Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Manager Marketing Technologies drives the strategy, development, optimization, and quality assurance of digital analytics implementations across Southwest's digital channels, including Southwest.com, mobile web, and mobile apps. They'll oversee the technical direction and feature roadmap for data capture within large-scale cloud and on-premise systems. The Manager Marketing Technologies is an organized collaborator with a strategic mindset ready to ensure best-in-class implementations of Adobe Launch, Adobe Analytics, and data layers, while leading the process for analytics execution.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

  • Supervise the technical direction and feature roadmap for the digital analytics data capture for large-scale cloud and on-premise systems
  • Create strategies for digital analytics including developing long-term roadmaps and evaluating toolsets in support of organizational initiatives
  • Ensure Adobe Launch, Adobe Analytics, and data layer implementations are best-in-class while overseeing analytics requirement gathering and implementations
  • Share responsibility with the Technology team for digital analytics tagging solutions and advocates for best-in-class solutions while continuously driving improvement
  • Partner with internal team members to ensure all tests are properly implemented within Adobe Target and audiences are accurate within Adobe Audience Manager, or other like tools
  • Lead, support, and influence the achievement of the mission, goals, and objectives of the department and organization
  • Collaborate with internal teams to monitor performance and impact of all programs in digital channels to maximize effectiveness and optimize where needed
  • Partners with Marketing and Technology teams to troubleshoot errors / issues and ensure timely resolution is delivered
  • Collaborate on strategy, requirement development, use case creation, onboarding, and implementation for new MarTech tools or partners
  • Partner with team to gather data points, analyze, and create business cases for strategic recommendations that are technical in nature
  • May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

  • Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Knowledge of best practices and hands-on experience in digital analytics, including the Adobe Marketing Cloud and other industry-leading platforms
  • Knowledge of Adobe Launch, Adobe Analytics, Adobe Target, and Adobe Audience Manager, including tag implementation, testing, audience creation, and reporting
  • Knowledge of customer data platforms, data layer implementation, and marketing technology systems, platforms, and product integration
  • Skilled in mathematics, analytics, and problem solving
  • Skilled in establishing and inspiring trust within the team and Marketing department
  • Ability to plan and drive large business initiatives to completion while meeting deadlines and staying within budget
  • Ability to gather requirements and translate into implementations that meet the Business' needs
  • Ability to provide tactical leadership for team(s)
  • Ability to use appropriate motivation and influence techniques to achieve desired team results
  • Ability to set and manage stakeholder expectations

    • Education

  • Required : High School Diploma or GED

    • Experience

  • Demonstrated experience in directly or indirectly leading team(s)
  • Fully functioning, broad knowledge in :
  • Marketing
  • Digital marketing
  • Digital analytics
  • Tag management
  • Adobe Marketing Cloud

    • Preferred Experience

  • Experience in Adobe Tagging and Analytics Tools (Adobe Launch and Target)
  • Experience in website coding
  • Experience in Martech tool evolution and reporting evolution

    • Licensing / Certification

  • N / A

    • Physical Abilities

  • Ability to perform work duties from [limited space work station / desk / office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

    • Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

    • Pay & Benefits

    Competitive market salary from $132,200 - $146,900

  • depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

    • Benefits you'll love :

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
  • Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Pay amount does not guarantee employment for any particular period of time.
  • 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
  • ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
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