Technical Support SpecialistVirtualVocations • Kissimmee, Florida, United States

Technical Support Specialist

VirtualVocations • Kissimmee, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Tech Service Desk (After Hours) professional.

Key Responsibilities

Answers moderately complex questions and resolves service requests related to hardware, software, and network administration

Escalates complex problems to resolver teams or vendors as necessary

Supports L1 agents with day-to-day queries regarding client incidents and requests

Required Qualifications and Education

High School Diploma or GED required

Technical certification or Associate Degree may be required

1-2 years of experience in a related area

Working knowledge of data and voice network concepts

Proficiency in English and local languages of supported countries

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