A company is looking for an Operations Supervisor to oversee daily operations and administrative functions within the Member Experience department.
Key Responsibilities
Lead daily operations and manage administrative tasks for assigned teams
Act as a liaison between frontline teams and cross-functional departments
Monitor, track, and report on key performance indicators (KPIs) and service metrics
Requirements
Associate's Degree or two years of leadership experience in a contact center environment, or a minimum of 1 year in a lead role
Fluency in English and Spanish
Ability to thrive in high-volume, fast-paced work settings
Strong independent decision-making skills
Commitment to supporting a diverse and inclusive work environment
Operations Supervisor • Oakland, California, United States