Program Manager National Accounts

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

As a Program Manager you will manage programs for regional financial, strategic financial, fortune 1000, global accounts and enterprise customers. This position will support functions at the customer service level for all Electronic Security project opportunities. National Accounts are typically multi-geography enterprises and require ongoing coordination across area boundaries representing $15-$50 million total annual potential service and sales revenue to Securitas Electronic Security.

• Provide support to National / Key account (as assigned) managing overall service / implementation account performance, technical problem identification and resolution, and general customer service and satisfaction.
• Provide support for Contract renewals and negotiations
• Provide support in achieving account profitability goals
• Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective and quality customer service and installation support through multiple service branches and / or multiple service areas
• Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues. Be available and insure that Installation Managers assigned to accounts are available to customer and prepared to address customer needs in a timely and acceptable manner.

Essential Functions :

Job Requirements :

Securitas offers comprehensive benefits including :

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.