Call Center Agent

Overview

We are recruiting for Bi-lingual (English / Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.

Responsibilities

Summary of Responsibilities :

• Providing exceptional customer service to patients
• Answer incoming calls on a multi-line phone system
• Schedules appointments per established guidelines and educates patients on all UHC services
• Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
• Reports any potential patient concerns or complaints immediately to supervisor
• Overall knowledge of the financial programs, registration and insurance verification
• Registering patients for appointments; obtaining updated insurance and demographic information
• Educate patients on everything they should bring with them to the appointment
• Notifies the patient of any co-pays that are due at the appointment
• Route calls to appropriate department or health center

Qualifications

QUALIFICATION REQUIREMENTS :

Education :

License / Certification :

Prior Experience :

Skills :

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $21 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes :