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Constituent Data Processing Coordinator
Constituent Data Processing CoordinatorWisconsin Foundation and Alumni Association • Madison, WI, United States
Constituent Data Processing Coordinator

Constituent Data Processing Coordinator

Wisconsin Foundation and Alumni Association • Madison, WI, United States
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  • [job_card.full_time]
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Join to apply for the Constituent Data Processing Coordinator role at Wisconsin Foundation and Alumni Association

Overview

The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the UW?Madison. WFAA encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014 the UW Foundation merged with the Wisconsin Alumni Association to better serve a growing population of UW alumni and donors.

Remote Eligibility

WFAA can hire 100% remote only if the applicant resides in Arizona, Colorado, Illinois, Iowa, Minnesota, Nebraska, New Mexico, New York, Texas, or Wisconsin.

Essential Functions

Data Management

  • Update or add demographic information and create new constituent records from a variety of sources.
  • Monitor and process requests received through an electronic ticket system, respond to the sender in a helpful and timely manner, and process their update or request.
  • Receive and process information from paper mail returns received by WFAA or from affiliated campus departments and units.
  • Use online tools to research and locate updated demographic information.
  • Collaborate and share best practices with team members and partners in other WFAA departments.

Project Work

  • Participate in recurring projects as an individual contributor and / or team member.
  • Suggest projects that could help standardize the data and provide a better overall experience to our customers.

    • Customer Service

  • Establish and maintain mutually respectful relationships with WFAA staff and campus partners from units and departments affiliated with UW?Madison.
  • Provide exceptional customer service to WFAA staff, campus partners, alumni, donors, and friends. In all cases, provide timely resolution to requests and questions professionally and courteously.

    • Other Duties

  • Adhere to WFAA and departmental business processes, rules, and best practices.
  • Perform basic queries on the database that are used to review and, as necessary, clean up entries in the records.
  • Participate in all Constituent Data Processing team meetings.
  • Participate in professional development opportunities offered at WFAA or through an external organization.

    • Qualifications

    Required Qualifications

  • 1+ years of professional experience in data management, preferably within non?profit, educational, or mission?driven organizations where attention to detail and stakeholder impact are paramount.
  • Microsoft Office experience.
  • CRM / database data maintenance experience.

    • Other Qualifications

  • Post high school training.
  • Familiarity with query tools and a demonstrated ability to perform research.
  • Past experience with Salesforce, Blackbaud CRM or other CRM systems.

    • Benefits

    We offer competitive pay and an outstanding benefits program, including a generous 10% 401(k) contribution after just one year of service. Join us and be part of a team that values your growth and well?being.

    Click here to learn more about our employee benefits!

    The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer.

    Seniority Level

    Entry level

    Employment Type

    Full-time

    Job Function

    Information Technology

    Industries

    Higher Education

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    Constituent Data Processing Coordinator • Madison, WI, United States

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