Provider Support Specialist

A company is looking for a Provider Support Line Specialist to handle calls from providers and assist with various inquiries related to network enrollment and support.

Key Responsibilities

Provide coverage of the Provider Network Helpdesk phone and assist providers with credentialing, EHR navigation, and troubleshooting

Respond to provider inquiries regarding claims, authorization requests, and maintain departmental resources

Document work and report trends in provider communications to the Supervisor

Required Qualifications

High School diploma or equivalent with three years of office experience, or a Bachelor's degree in Business or a closely related field

Healthcare experience preferred

Proficient in Microsoft Office suite

Knowledge of computerized record-keeping techniques and experience with records maintenance

Ability to work independently and maintain effective working relationships