Accommodation Specialist

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Accommodation Specialist plays a key role in supporting T-Mobile's commitment to accessibility and inclusion. This position leads the interactive accommodation process for employees and applicants with medical, disability-related, or religious accommodation needs. Acting as both a case manager and trusted consultant, this role ensures requests are handled consistently, compassionately, and in compliance with federal, state, and local laws (including ADA, ADAAA, PWFA and Title VII of the Civil Rights Act). The ideal candidate combines strong relationship management, analytical thinking, and regulatory expertise with genuine empathy and respect for the employee experience.

**This is a hybrid role (3 days/week in the office) and is based in Overland Park, KS **

Job Responsibilities :

• Manage accommodation requests for employees and applicants across the TMUS enterprise, ensuring compliance with relevant regulations.
• Facilitate the interactive process in partnership with employees, HR, managers, and external medical providers to determine effective and reasonable accommodations.
• Support religious accommodation requests and coordinate with relevant internal partners as needed.
• Ensure accurate documentation, case tracking, and reporting for all accommodation requests; provide data or case support for EEOC or legal inquiries.
• Serve as an internal consultant to HR and business leaders, providing guidance, training, and best practices on accommodation processes and accessibility.
• Partner with internal teams as needed, to align and integrate programs that support employees holistically.
• Stay current on federal, state, and local accommodation regulations, industry best practices, and accessibility trends through ongoing education and professional engagement.

Qualifications

• Bachelor's degree in Human Resources, Healthcare, Vocational Rehabilitation, or related field; or equivalent combination of education and experience.
• 2 - 4 years of experience in disability accommodation, return-to-work coordination, or related HR compliance roles.
• Knowledge of ADA, ADAAA, PWFA and Title VII of the Civil Rights Act and other state/federal leave and accommodation laws.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer service, and relationship-building abilities, demonstrating tact, diplomacy, and professionalism.
• Experience with Workday or other HRIS systems preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Certifications

• PHR, CPDM, or CDMS preferred.

What Sets You Apart

• You approach every case with empathy and a focus on solutions that work for both employees and the business.
• You're comfortable navigating sensitive and emotionally charged discussions with professionalism and care.
• You thrive in a collaborative environment, balancing regulatory precision with a people-first mindset.
• You stay informed on evolving disability and accommodation trends to continuously improve the employee experience.

Additional Details

• Light travel (0-5%) may be required for training or team collaboration.
• At least 18 years of age
• Legally authorized to work in the United States

Travel :

Travel Required (Yes/No): No

DOT Regulated :

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $48,000 - $86,700

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.