Partnership Account ManagerSphere Commerce • Albuquerque, NM, US
Partnership Account Manager
Sphere Commerce • Albuquerque, NM, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]This will be fully remote. Occasional site visits may be required. This is a full-time position. Monday to Friday. Core office hours will be 8am-5pm local time. Flexibility may be needed to support clients in all continental US time zones. Depending on assigned responsibilities or projects, some nights and weekends will be required. Some travel may be expected for this position.
Partnership Account Manager
The Partnership Account Manager will support the ISV sales team by handling a range of day-to-day tasks to deliver excellent service to our customers, helping to improve processes, and resolving issues that support the company's growth. In this role you will be a strategic liaison to drive mutual revenue growth, technical success, and market expansion for our ISV partners.
Responsibilities / Essential Functions :
- Engage with customers daily to answer questions, respond to questions and issues, evaluate for escalations, initiate follow-up on leads, and set up new accounts.
- Provide daily comprehensive support to sales strategy and success by working with internal teams to ensure a smooth onboarding process for merchants.
- Manage sales application preparation and submission through underwriting approval (assisting with any pended applications as needed).
- Assist with pricing requests, contract reviews, and basic contract support in coordination with senior team members.
- Prepare detailed reports containing relevant information for the team.
- Attend meetings as required with sales staff, marketing, product team, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.
Environment / Conditions :
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Account Manager • Albuquerque, NM, US
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