Banquet Server

Job Description

Job Description

Description :

REPORTS TO : Director of Food & Beverage, all F&B Managers

Our Why We prioritize quality, kindness, and community to provide a respite in downtown Cary, where all feel welcome.

Our Core Values INSPIRE WONDER Innovation and Creativity | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY :

The Banquet Server plays a critical role in delivering excellent food and beverage service for events at our hotel. This position involves preparing and servicing banquet events, ensuring guest satisfaction, and maintaining high standards of cleanliness, safety, and efficiency. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work as part of a team. Responsibilities include setting up banquet spaces, serving food and drinks, engaging with guests professionally, and ensuring smooth operations throughout events.

DUTIES AND RESPONSIBILITIES :

Food and Beverage Preparation and Service

• Gather, stock, and coordinate all equipment necessary to service banquet event
• Read and comprehend a Banquet Event Order (BEO), including a room diagram
• Prepare room according to the BEO (Banquet Event Order) and the various meal functions
• Perform all Banquet side work as designated by the Banquet Captain and / or Food & Beverage Management
• Appropriately welcome, interact with, and take food and drink orders from guests
• Check identification of guests to make sure they meet age requirements for purchase of alcohol
• Attend to all needs of the guest during functions and function related duties
• Serve food and beverage items to guests in a friendly, enthusiastic, professional, and timely manner.
• Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)
• Efficiently and properly perform all service standards to encourage safe and efficient hotel operations
• Follow all cash handling procedures when serving the guest
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions

Customer Service Skills

Communication and Teamwork

of the hotel and communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures

Cleanliness, Health, and Safety Standards

Requirements : QUALIFICATIONS :

EDUCATION :

High School diploma, general education degree or international equivalent preferred, but not required.

LANGUAGE SKILLS :

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY :