Adolescent Support Technician

Title: Adolescent Support Technician

Department: Residential Operations

Reports To: House Supervisor (Primary) / Director of Operations (Secondary)

FLSA Status: Non-Exempt

Location: Horizon Recovery Residential Facilities (as assigned)

Job Summary:

The Adolescent Support Technician is responsible for the day-to-day functional operations of Horizon's residential facilities and for ensuring the environment remains safe, structured, and therapeutic.

This position leads the technical and operational execution of the program, making sure schedules run smoothly, documentation is accurate, and compliance standards are upheld.

At Horizon, however, no one operates in isolation. Guided by our core philosophy of "One Team, One Goal," every staff member, regardless of title, supports the total wellbeing of the adolescents in care.

The Specialist's operational focus complements the Behavioral Health Coach's engagement and coaching focus. Both roles partner with clinical and nursing staff to deliver a consistent, personalized experience for every client.

Core Accountabilities:

1. Facility Operations, Documentation & Readiness

• Lead daily functional operations of the house, ensuring routines and environmental standards are executed.
• Complete daily facility walkthroughs, daily tasks and procedures, and safety checklists (fire exits, cleaning chemicals, first-aid supplies).
• Ensure the environment remains safe, therapeutic, and welcoming to adolescent growth and structure while also being compliant with ADHS and Joint Commission standards.
• Help prepare meals and organize spaces where youth gather for activities, groups, or downtime.
• Complete all required shift reports, logs, and incident documentation accurately and on time.

2. Program Execution, Daily Flow & Supervision

• Support the daily rhythm of the home (wake-ups, meals, school, therapy blocks, recreation, chores, lights-out) to keep the house organized and predictable.
• Build healthy, professional relationships with adolescents through daily interactions, active listening, and mentorship.
• Ensure operational tasks are completed accurately and on time (documentation, chores, attendance, progress notes, incident reports, operational checklists, transportation, and room readiness) while maintaining full confidentiality of client information per Horizon and HIPAA standards.
• Use trauma-informed and strengths-based redirection techniques to guide behavior respectfully and calmly.
• Encourage teamwork, participation, and accountability among residents while maintaining safety and consistency.

3. Admissions, Discharges & Transitions

• Welcome new residents and help orient them to the home, schedule, and program expectations
• Prepare rooms and welcome materials to ensure a smooth, positive intake experience for new residents.
• Communicate respectfully with families during admissions and discharges to support positive transitions.
• Assist with discharge or transition logistics, ensuring all documentation, belongings, and spaces are handled professionally.
• Collaborate with nursing, clinical, and administrative staff to maintain clear and accurate communication during transitions.

4. Team Collaboration & Communication

• Demonstrate Horizon's "One Team, One Goal" philosophy through teamwork, accountability, and integrity.
• Work closely with Behavioral Health Coaches and other staff to create a unified, structured experience for clients while also balancing operational flow with client engagement needs.
• Maintain open, professional communication with peers and supervisors across shifts and locations.
• Participate in daily huddles, team meetings, and ongoing training to strengthen consistency and effectiveness.

5. Culture, Professional Conduct & Growth

• Live Horizon's values: Transparency, Respect, Excellence, Empowerment, and Dedication.
• Contribute to a positive, team-oriented culture where collaboration and communication are prioritized.
• Seek and apply feedback to continuously improve processes and outcomes.
• Participate in training and development to enhance youth engagement and safety skills.

Qualifications:

• High school diploma or GED required; some college or behavioral health coursework preferred.
• Minimum six (6) months of experience in behavioral health, residential operations, or youth care preferred.
• Current Level One Fingerprint Clearance Card (or eligible).
• Valid driver's license and insurable driving record (if transport duties assigned).
• CPR/First Aid certification (or obtained within 7 days of hire).
• Must complete all Horizon training modules within required timelines.

Knowledge, Skills & Abilities:

• Strong organizational and task-execution skills; dependable under pressure.
• Clear written and verbal communication skills.
• Ability to follow procedures while adapting to changing needs.
• Attention to safety, detail, and documentation accuracy.
• Team-player attitude and basic tech proficiency (EMR, documentation systems).

Physical & Work Environment:

• Frequent standing, walking, and light lifting (up to 30 lbs).
• Work performed in a residential behavioral health environment requiring alertness and responsiveness.
• Active participation in drills, client activities, and safety interventions as needed.
• Reasonable accommodations available for qualified individuals with disabilities.

Job Type: Full-time

Pay: Starting at $20.00 per hour

Expected hours: 40 per week

Competitive Compensation and Benefits Including:

• 401(k)
• Medical, Dental, and Vision insurance
• Employee assistance program
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• $300/month Rover travel stipend* (*if applicable) (paid monthly; prorated weekly if mid-month start)

Schedule:

• 10-hour shift or 12-hour shift
• Days, Evenings, or Night shifts
• Monday to Friday
• Weekend shifts available (Friday-Sunday)

Education:

• High school or equivalent (Required)

Work Location: Peoria, Buckeye, Glendale, & Rover (multi-site)

If you are serious about this opportunity, please submit your application and complete the below survey afterwards. The survey takes <10 minutes, and is best taken on a personal computer. Those who complete the survey will be given priority.

Survey:

We are an equal opportunity employer and comply with the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would cause an undue hardship. This job description outlines the essential functions of the position; individuals must be able to perform these functions, with or without reasonable accommodation, to be considered for this role.

EOE/M/F/V/D