Director Product Performance Measurement

Job Summary

This role will lead the development and execution of the health plan's product performance framework across all product portfolios and lines of business. This leader will provide critical measurement plan design and development, insights, measurement reporting and data oversight on clinical, operational, and member experience outcomes of all health insurance products and Living Health related product portfolios, and partner with cross-functional teams to drive continuous improvement.

This role can be based anywhere and can be hybrid or remote. If you live within 50 miles of an office you are required to be onsite three days a week.

Essential Responsibilities

• Perform management responsibilities to include, but are not limited to : involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Lead end-to-end product performance measurement process to ensure products and solutions are evaluated with quantitative and qualitative measurement and research techniques that produce evidence in support of financial, experience, and performance measurements across all product portfolios throughout the product lifecycle.
• Lead the strategy & execution of programs and processes to enable new innovative technology, particularly artificial intelligence, to support how solution and product performance and insights are developed, communicated, and used to support business needs.
• Partner with product managers, portfolio, finance, and clinical partners and other key stakeholder teams to identify and act on product performance trends and opportunities, including alignment to product roadmaps and measurement of associated value realization targets, in order to influence and prioritize forward looking product development and lifecycles.
• Ownership of key performance indicators (KPIs) and metric definitions to track product / capability performance and value, including development and maintenance of documentation of measurement plans, data sources, and analysis methodologies.
• Collaborate with product managers, owners, business stakeholders, and analytics teams to identify data requirements and ensure data availability, while establishing data collection processes, dashboard / reporting transparency and quality control measures to ensure clinical and non-clinical data accuracy and reliability.
• Partner with the Enterprise Analytics teams to support key clinical program and product measurement and evaluation, while also partnering with Operational Analytics and other critical partners to ensure appropriate information is available for new and complex requests.
• Lead performance deep dives and business reviews to support strategic planning and product refresh cycles alongside formation of actionable insights with recommendations based on data analysis, while driving transparency and storytelling around product success and opportunities to executive leadership.
• Other duties as assigned or requested.

Experience

Required : 7 years of experience with Healthcare industry or equivalent product management / performance experience; 5 years of experience with Management or leadership role.

Preferred : 5 years of experience with Data analysis, data governance, reporting or operational or product measurement functions.

Skills

Strategic Thinking; Leadership; Proven ability to translate complex data insights and analysis into actionable product and operational outcomes; Change Management & Operational Excellence; Problem Solving & Decision Making; Business Development; Innovation; Relationship-builder with strong interpersonal skills; Consulting; Strong emotional intelligence; Commitment to self-development and the development of others; Familiarity with Health Plan Operations, Clinical Solutions and Health Insurance Products.

Education

Required : Bachelor's degree in Business Administration / Management, Health Administration, public health, economics or other applicable discipline or relevant experience and / or education as determined by the company in lieu of bachelor's degree.

Preferred : Master's degree in Business Administration / Management, Health Administration, public health, economics or other applicable discipline.

Licenses or Certifications

Required : None.

Preferred : None.

Language (Other than English) :

None.

Travel Required : 25% to 50%.

Physical, Mental Demands and Working Conditions

Position Type : Office-Based or Remote Position.

Physical work site required : Constantly.

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum : $126,400.00

Pay Range Maximum : $236,000.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID : J275371