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Associate Program Manager
Associate Program ManagerChewy • Boston, New Hampshire, USA
Associate Program Manager

Associate Program Manager

Chewy • Boston, New Hampshire, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Our Opportunity :

Chewys mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. Within Chewy Health were redefining how veterinarians and pet parents care for pets through innovative platforms like PracticeHub. As we expand our healthcare services we seek an Associate Program Manager (C04) to support and optimize program delivery across multiple workstreams.

This role is ideal for a self-starter who thrives in fast-paced data-driven environments and is eager to grow program management skills while contributing to Chewys mission to make pet healthcare simpler and more connected.

What Youll Do :

  • Coordinate and execute activities that enable the successful activation and onboarding of new veterinary clinics onto the PracticeHub platform.
  • Partner closely with Sales Product and Veterinarian Operations teams to ensure seamless end-to-end clinic activation from contract execution to go-live readiness.
  • Manage clinic onboarding workflows ensuring that each clinic receives the appropriate system setup and operational guidance to maximize engagement.
  • Maintain documentation of clinic progress activation milestones and post-launch support needs.
  • Track and analyze onboarding performance metrics to identify opportunities for efficiency and improved clinic experience.
  • Coordinate with cross-functional stakeholders to ensure alignment on deliverables dependencies and timelines for new features or process improvements impacting clinics.
  • Manage and communicate progress updates risks and issues to internal partners and leadership escalating where necessary to maintain program momentum.
  • Collaborate with technical and operational teams to streamline workflows and reduce manual clinic onboarding steps through automation and process standardization.
  • Collect analyze and communicate activation and onboarding data to provide visibility into program performance.
  • Identify trends in clinic adoption engagement and support tickets to recommend improvements to onboarding processes or customer experience.
  • Develop and maintain dashboards or reports that monitor KPIs such as activation speed onboarding satisfaction and support resolution rates.
  • Build strong relationships with clinic stakeholders to understand operational needs and improve the end-to-end clinic experience.
  • Identify and document best practices SOPs and playbooks for clinic activations onboarding and support programs.
  • Partner with stakeholder teams to refine processes for scalability and continuous improvement.
  • Participate in retrospectives and improvement initiatives to drive consistency and excellence across clinic operations.

What Youll Need :

  • Bachelors degree or equivalent experience
  • 2 years of experience in operations project coordination or program management ideally in a healthcare veterinary or technology environment.
  • Strong understanding of clinic or customer onboarding workflows.
  • Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced setting.
  • Analytical mindset with the ability to interpret and present data to drive decision-making.
  • Strong written and verbal communication skills with proven ability to collaborate cross-functionally.
  • Proficiency with Excel experience with Salesforce or similar CRM systems preferred.
  • Familiarity with process improvement tools (Lucidchart Confluence Smartsheet or equivalent).

    • Bonus :

  • Experience in veterinary practice operations healthcare implementation or SaaS onboarding programs.
  • Exposure to program management frameworks such as Agile Lean or PMI.

    • Required Experience :

    Manager

    Key Skills

    Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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