Program Assistant

Program Assistant

The principal responsibility of the Program Assistant is to provide support to a team of Program Representatives with a variety of administrative tasks specific to the Rental Assistance Programs. Must carry out related work functions, as required to support agency objectives in a team-oriented working environment. Key responsibilities include, but are not limited to :

• Responsible for mailing out monthly recertification packets to program participants.
• Organize recertification paperwork for Program Representatives.
• Review submitted documentation and follow up with program participants as required to ensure compliance for move and re-certifications.
• Assist team with obtaining verification of participants income, assets, and other necessary documentation.
• Assist with calculation of participants continued participation in the rental assistance programs.
• Create six-tab files and maintain as proscribed by funding source and program managers.
• Maintain constant communication with program representatives regarding documentation and audit requirements and support, as needed.
• Provide support to Quality Assurance Specialist for special project as required.
• Responsible for scanning documents in the required software systems in accordance with funding source and RCAP's policies and procedures.
• Carry out general office duties, including copying and mailing of materials.
• Manages, track and report on the status of participants submission of required paperwork. Assist with sending out notices, as needed.
• Respond to clients / property owner phone calls and provide necessary information.
• Maintain a filing system for both active and inactive participants files.
• Respond to staff questions and concerns in a timely fashion.
• Attends regular meetings and trainings as required by the funding source and RCAP.
• Perform other duties as assigned.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.