Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide customer service support in a remote environment.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Engage in positive interactions with pet families and answer a high volume of customer service calls

Accurately document pet medical information and schedule appointments while adhering to performance standards

Required Qualifications and Training

Experience in high call volume, customer service, or call center environments

Wired Ethernet connection required; satellite internet and hotspots are not supported

Ability to quickly learn custom software and programs like Gmail and Zoom

Previous experience in a work-from-home environment preferred

Must complete a mandatory 4-week intensive training program at the start of employment