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Contact Center Agent I
Contact Center Agent IFirst City Credit Union • Altadena, CA, United States
Contact Center Agent I

Contact Center Agent I

First City Credit Union • Altadena, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Contact Center Agent I will assume, but not be limited to, the following responsibilities :

  • Answers member service calls in a professional and courteous manner.
  • Provides information as requested on member's accounts or credit union products and services.
  • Cross-sells credit union products and services to members as appropriate.
  • Perform members' request and conduct account maintenance.
  • Assists members through the online banking related questions, features including troubleshooting
  • Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
  • Process member requests in a timely manner.
  • Assist members with any Debit / VISA related questions.

The successful candidate will possess the following education, knowledge and skillsets :

  • Two years of financial institution experience
  • Excellent written and verbal communication, customer service and sales skills
  • Personnel computer proficiency with Microsoft Word and Excel
  • Excellent critical thinking skills
  • Applicant must be available to work Monday-Saturday , 40 hours per week.

    • We provide competitive compensation and benefits package that includes :

  • Health, dental, and vision plans
  • 401(k) plan
  • Life insurance
  • Paid Time Off (PTO) Plan
  • Paid holidays

    • EOE

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    Contact Center Agent • Altadena, CA, United States

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