IT Operations Analyst

Job Description

Job Description

Our story

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

We build powerful, productivity-enhancing software used around the world. Our IT & Infrastructure teams support a growing organization and are committed to reliability, security, and empowering users. You will join a compact, capable team and report to the Head of Infrastructure, while working autonomously to support the staff in the Denver office.

Key responsibilities :

• Provide day-to-day technical support for the Denver office : desktops, laptops, printers, networking, telephony, peripherals, and user onboarding / offboarding.
• Assist in system maintenance : patching, OS and software updates, backups, and basic monitoring.
• Help maintain internal server infrastructure (on-prem or cloud, depending on setup) : ensuring uptime, performing routine checks.
• Support network infrastructure : switches, routers, WiFi, VPNs, ensuring reliable connectivity for users.
• Assist with the setup and administration of collaboration tools, identity management (e.g. Active Directory, Azure AD), permissions, and security best practices.
• Document systems, processes, and user-help guides relevant to Denver site.
• Collaborate with the rest of the IT / Infrastructure team (Berlin + other offices) when projects require broader coordination.
• Participate in troubleshooting escalated issues; communicate with vendors and external support when needed.

You will be great for this position if you have :

Must-haves :

Nice-to-haves :

Our Values

As part of our team, you will embody and help shape the following principles that define us :

Why is think-cell the right place for you?

We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, London, Tokyo, and Dubai, we're a diverse team of over 150 people, committed to innovation and excellence.

think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can't wait to see what you'll bring to the team!

Join Our Journey

We encourage you to apply even if you don't meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.

Joining us means more than just a job – it's an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.

Compensation :  think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate a salary between 65-75k per year. The actual amount to be offered to the successful candidate will depend upon the key aspects of each case which may include education, skills, experience, scope of the role, location etc. as determined through the selection process. think-cell provides comprehensive benefits package including : medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).

At think-cell, we value diversity. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.