Customer Service RepresentativeCall Center

We’re hiring PART-TIME / FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!

Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.

A Little About Us…

Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

Primary Responsibilities :

Ability to create relationships with new and existing families that leads to customer loyalty and retention

Demonstrate empathy in your interactions with families

Register, schedule, take payments, and problem solve family accounts

Be willing and able to provide exceptional customer service in person and by phone

Encourage customers to purchase swim lesson packages

Work effectively in a team environment to support achievement of lesson registration goals

Maintain high customer satisfaction ratings based on explicit criteria set by the company

Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution

Recommend additional services to customers by understanding their needs

Maintain a clean and safe facility at all times

Boost morale and help maintain a positive work environment

Restock and clean all restrooms and shower / changing areas

Understand and showcase knowledge in all of our programs and facilities

Assist with time sensitive projects by deadlines given

Provide effective rebuttals to customers who are looking to release their lesson schedule

Stay up to date and pass all continual training by the deadlines provided

General Qualifications :

Must be at least 17 years old

Must have at least 2 years of customer service experience

Minimum of a high school diploma

Able to exhibit a strong passion for helping others

Possess a strong background in customer service

Proficient in typing; at least 40 WPM

Ability to “close the deal” and acquire new families that are interested in our services

Ability to multi-task, prioritize and manage time effectively

Open to coaching and training to increase customer acquisition performance

Must have strong communication skills in person and over the phone

Must be able to showcase the ability to actively listen

Must have the ability to adapt and respond to different types of personalities

Must always remain professional and courteous with customers

Weekends Required

A Few Other Things We Look At :

We love people with a positive mindset who are fantastic team players

A strong conversationalist who can be personable and connect with people

Critical thinkers that can empathize with our families to ensure they have a positive experience with us

Someone who is confident, adaptable, ambitious, and an achiever

People who are committed and reliable

Someone who is teachable, respectful, outgoing, and motivated

Individuals who are open to receiving feedback and are always willing to learn

Join Our Team! … Here’s Why :

Get paid well for doing something fun! Competitive compensation because we like to reward hard work.

Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!

Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work!

Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.

We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?