Associate Computer Operator

Associate Computer Operator

Curious how your attention to detail and commitment to process can keep Spectrum's data environments running smoothly? Join us as an Associate Computer Operator, where you'll monitor data flows, relay system issues, and help ensure critical applications perform at their best. Your contributions will directly support Spectrum's Enterprise Operations Center in maintaining seamless and reliable service.

How You'll Make an Impact

• Follow all established process and procedures of Computer Operations and Support Desk environments
• Work collaboratively with immediate teammates and under guidance of the supervisory and management staff
• Work towards earning the trust and confidence of management to independently follow processes and procedures as a key success measure
• Build an understanding of the purpose, significance and nuances of the applications and services hosted in the Data Centers and supported by Enterprise Operations Center
• Provide input to Operations and Support Desk policies and ensures that tall documentation requirements of shift events are met
• Communicate the status of systems and events during shift in a turnover scenario
• May be responsible for providing shift statistics to include success / failure ratios, issue description and resolution
• Assist the Support Desk by covering telephone and e-mail duties
• Assist in maintaining process and procedural documents in support of the Computer Operations Environment

Working Conditions

What You'll Bring to Spectrum

Required Qualifications

Education

Experience

Skills

Preferred Qualifications

Experience

Skills