Robotic Program Director

Job Description

Job Description

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Position Summary

The Robotic Program Director assumes full ownership of robotic cleaning performance following deployment, ensuring that operational excellence and expected behaviors are consistently reinforced. This role is responsible for analyzing operational data to identify trends, issues, and opportunities for improvement, driving initiatives to minimize downtime and maximize the value of robotic solutions. The Director leads a regionally aligned team, collaborates closely with Operations to address program gaps and retraining needs, and partners with Strategic Account Managers (SAMs) to support accounts where robots are actively operating.

LOCATION :   This role is remote with up to 40% travel Nationwide

SALAR RANGE :    $140-160K + bonus

Duties and Responsibilities

• Post-Deployment Ownership :   Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success.
• Behavior Reinforcement :   Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites.
• Operational Data Analysis :   Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements.
• Downtime Reduction Initiatives :   Lead targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency.
• Regional Team Leadership :   Manage and develop a team aligned by region, fostering collaboration, accountability, and high performance in support of robotic cleaning programs.
• Operations Collaboration :   Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement.
• Strategic Account Partnership :   Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

Knowledge, Skills, and Competencies

Qualifications / Job Experience Requirements

Education

Working Conditions / Physical Requirements / Schedule

Full-time Benefits

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.