Telecom Operator

Telecom Operator

Location: Chicago, Illinois

Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Hospital Operators

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 2

Work Schedule: 8 Hr (1:30:00 PM - 10:00:00 PM)

Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page.

Pay Range: $16.20 - $24.28 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Operator will handle internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. The Operator responds to user complaints to resolve problems associated with the institution's telecommunications systems. The Operator will diagnose problems through discussions with users and coordinates internal telecommunications support to resolve problems.

Required Job Qualifications

• High School Diploma or GED.
• One year work related experience operating PBX telephone system attendant consoles or other help desk related position.
• Excellent verbal communications skills.
• Basic analytical ability.
• Good working knowledge of how to operate a PC.
• Ability to handle emergency and emotionally-charged callers.
• Excellent diction and strong customer focus.

Physical Demands

Must work able to work weekends and holidays.

Responsibilities

1. Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.
2. Handles internal calls for assistance, determines the caller's needs, and provides the needed information / service or routes the caller to the appropriate department or individual.
3. Know the functions of the various departments to ensure that callers are routed to the appropriate location.
4. As the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.
5. Provides meet-me paging services as required.
6. Handles emergency calls received from within the institution and notifies the appropriate parties according to established procedures.
7. Answers repair calls received from end users and gathers information to assist in prompt repair.
8. Coordinates internal support to resolve problems.
9. Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.
10. Acts as a backup to the other Telecommunications positions when needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.