Client Services Manager

Client Services Manager

Fragomen's Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

Client Services Managers have a consultative mindset and the desire to put the client first and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.

Our Client Services Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of an industry leading team.

Client Service Delivery

• Manage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc.
• Use a client-first mindset to drive the objectives of the client's business and immigration program.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Guide clients to continuously improve and optimize their immigration policies and programs.
• Identify opportunities for business process efficiencies.
• Facilitate communication and engagement between the client and practice teams.

Project Management, Strategy & Innovation

Business Development & Account Growth

Training & Knowledge Management

Leverage your valuable skills and experience to make an impact at Fragomen :

Benefits :

Compensation :

The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual's skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is : $109,000.00 - $125,000.00. You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.