Branch Manager

Branch Manager

AHF Products has a job opportunity for a Branch Manager to be located in Miami, FL. Reporting to the Regional Operations Manager, the Branch Manager will play a crucial role in providing support and knowledge within the branch on all operational aspects to deliver exceptional customer experience and cost management. The Branch Manager is expected to maximize financial performance, operational efficiency, and customer satisfaction; meet branch sales objectives and support the selling process of products and services to customers; and provide leadership, support and guidance to branch employees, operations and sales staff. Lead and direct all aspects of daily operations within the branch with emphasis on exceptional customer service, proficient process, cost control, LEAN principles and talent management. The Branch Manager will drive creation, implementation and continuity of operational SOP's, instill a mindset of driving sales and profits through efficient execution.

Job Duties :

• Collaborate with the branch team to create and implement SOP's in all functional operations systems and processes.
• The Branch Manager is accountable for all facets of operation for each branch. This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development.
• P&L with emphasis on SG&A cost containment and delivery of stated goals of financial ratio benchmarks.
• Providing training, coaching, development and motivation to internal team
• Create a culture of accountability and encouragement.
• Develop annual budget / forecast, financial objectives and business plans
• Learn and assimilate LEAN and 5-S principles through all operational processes.
• Assure compliance and continuity to all processes, procedures, facility and equipment maintenance and inventory control.
• Establish and adhere to best practices and associated metrics.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Talent Management & Human Resource functions including, talent and performance assessment, recruitment, hiring practices, talent development and disciplinary action.
• Establish quarterly schedule / cadence of branch meetings.
• Monitoring regulatory compliance, quality control standards and ensuring safety.
• Other duties as assigned based on branch and location.

Job Qualifications :

Physical Demands :

Mental Demands :

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service.