Job Description
Job Description
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all : our employees, customers and communities.
Responsibilities
This position will comply with bank and investor guidelines with portfolio and investor mortgage loans, conducting required functions for special asset protection management.
Essential Responsibilities :
- Execute and submit secondary market investors, government agencies, and mortgage insurance delinquency and status reports to safeguard the company’s interest
Adhere to guidelines set by investors, guarantors, and regulatory entitles for accurate and timely reporting
Manage audits conducted by third party companies such as TenA for quality control of FHA-HUD and USDA portfoliosPrepare, monitor, and submit applicable servicing claims to safeguard the company’s interests in residential real estate properties following applicable guidelines and regulationsProcessing and application of, or release of claim documents and funds
Successfully resolve claim disputes brought to mortgage insurance, guarantors, and investor loan entitiesOversee the workflow for maintaining post-foreclosure accounts including Other Real Estate Owned (OREO) propertiesFacilitate release requests including but not limited to release of security, releases of liability, and deed transfers by preparing, reviewing and processing documentsAssist with conducting review, preparing and managing charge offs and write downsPrepare and mail notifications to borrowers per investor, guarantor, state, insurer, or bank guidelinesComply with applicable regulations including but not limited to Fair Debt Collections Practices Act, Real Estate Settlement Procedures Act, Service Member Civil Relief Act, Dodd-Fran Act (UDAPP) as they relate to consumer real estate loan collectionsPerform other related duties as assigned or directedMaintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely mannerAncillary Duties :
As an integral member of the Consumer Real Estate Servicing Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Company in achieving their annual goals.
Qualifications
Education / Training / Requirements :
High School Diploma or GED requiredA.A. or A.S. degree with business field of study or relevant work experience strongly preferredAll applicants must be 18 years of age or olderSkills :
Familiarity with collections, loss mitigation, foreclosure, and bankruptcy laws; servicing requirements of various secondary market investors and government agenciesProficient reading, writing, and grammar skillsExcellent mathematical skillsPC proficiency including Windows and Microsoft SuiteAble to demonstrate ability to analyze data from reports / workbooksExcellent interpersonal and communication skillsMust be collaborative, adapt and reprioritize, and have an independently objective mindsetMust be able to consistently demonstrate the Company’s core values; integrity, teamwork, excellence, and humilityExperience :
Minimum of two (2) years’ collections or loan servicing experience preferred