Customer Support Agent

Job Description

Job Description

Job Type : Full-Time, Hourly

Minimum Starting Pay : $20 / hour

Working Hours : Monday - Friday, 8 AM  - 5 PM

Location : On-Site in Greenville, SC 29615​​

Experience : Early Career, some office experience required

Work Environment :

• Office Environment
• Moderate to High Call Volume
• Diverse Customer Needs
• Team Collaboration, escalations are rare
• Emphasis on Empathy
• ~ 100 Employees, one location

Who We Are and What We Do

Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts—all while contributing to a more sustainable future through remanufacturing.

Guided by the vision " CARE. SERVE. RESTORE. ", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing.

You can learn more about our products and who we are at : www.circuitboardmedics.com

Job Description

Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.

Responsibilities

Skills

Qualities You Should Exhibit

Benefits

What can you expect during the application process?

Need Help?

If you need any help along the way, you can reach us at recruiting@circuitboardmedics.com

www.circuitboardmedics.com

linkedin.com / company / circuit -board-medics

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