Front Desk Coordinator

Twin Ports Dermatology is growing and we are excited to welcome a Front Desk Coordinator to our Duluth team. This position plays a key role in maintaining efficient clinic flow, supporting providers, and creating a positive, engaging environment for both patients and coworkers. The ideal candidate is friendly, proactive, detail oriented, works well under pressure, and energized by helping others in a fast paced healthcare setting.

Schedule: Monday through Friday, approximately 40 hours per week, with a mix of opening and closing shifts.

Key Responsibilities

Patient Experience

• Welcome and greet patients in a warm, professional, and engaging manner
• Facilitate smooth check in and check out processes
• Provide exceptional customer service and promptly address patient needs or concerns
• Educate patients on MedSpa services, products, promotions, and reward programs
• Help create a positive, organized and supportive clinic environment

Administrative and Operational Support

• Verify active insurance coverage and maintain accurate patient records
• Utilize multiple systems and technology platforms to support the patient experience, including, EMR, text reminder software, and MedSpa rewards and/or loyalty programs
• Support front office operations and complete miscellaneous administrative tasks
• Assist team members to ensure the clinic runs smoothly and efficiently

Scheduling and Coordination

• Schedule appointments accurately and efficiently
• Monitor daily provider schedules and adjust as needed to optimize clinic flow
• Communicate scheduling updates clearly with patients and staff

Qualifications

• High school diploma or equivalent required
• Minimum one year of customer service or patient facing experience required
• Healthcare or clinic experience preferred
• Strong communication and interpersonal skills
• Patient focused with a service oriented mindset
• Ability to multitask and adapt quickly in a fast paced environment
• Comfortable learning and using computer systems and scheduling software
• Ability to travel to Hibbing, MN as needed

If you are energized by helping others and want to play a key role in a clinic that values teamwork, professionalism, and community, we would love to meet you!