Insurance Service AgentAllstate Insurance Agency - Brandon Mayberry • Flower Mound, TX, US

Insurance Service Agent

Allstate Insurance Agency - Brandon Mayberry • Flower Mound, TX, US

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description

Benefits :

Dental insurance
Health insurance
Paid time off
Vision insurance

We are seeking a dedicated and experienced Service Agent to join our team. The ideal candidate will possess strong customer service skills and a passion for delivering exceptional customer service. As a service agent, you will assist with the daily operations of the service department, ensuring that all clients requests are meet with quality standards while maximizing customer satisfaction and driving retention throughout the agency.

Responsibilities

As a Service Agent with Mayberry Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency

Your attention to detail, customer service skills, and desire to help people make you an ideal fit

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support

Provide an unparalleled customer support experience via in person, phone, email, and text

Provide prompt, accurate, and friendly customer service

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification

Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers

Process customer service requests quickly and thoroughly

Treat our customer with the Platinum Rule, Treat others how they want to be treated

Collaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustments

Requirements :

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Ability to work in a team environment

Ability to multi-task

People oriented

Ability to effectively relate to a customer

Bilingual - Spanish preferred

Property and Casualty license (must have currently)

Job Type : Full-time

Benefits :

Paid time off

Medical

Dental

Vision

Schedule :

Monday to Friday

Day shift

License / Certification :

Property & Casualty License (Required)

Ability to Commute :

Flower Mound, TX 75022 (Required)

Work Location : In person

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