Client Manager

Become a part of our caring community and help us put health first

The Client Manager is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Client Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Job Responsibilities :

Meets retention and growth objectives for assigned Professional Employer Organizations (PEOs) and Insurtech broker partners.

Acts as a strategic business partner to PEOs / Insurtech partners for positioning Humana's ancillary solutions to their members, while meeting membership objectives.

Seeks opportunities to execute cross sell strategies by adding new Humana lines of business.

Conducts strategic planning alongside key stakeholders. Work collaboratively with various departments for recommendations to support the client's strategic goals.

Coordinates the renewal process, including the formal Request for Proposal process with internal partners : Underwriting, Corporate Proposal Team, Account Installation, Service, Humana Leadership team. This includes reviewing the proposal; leading the internal strategy call with the proposal team; developing proposal strategy; reviewing proposal responses; developing Executive Summary and timely submission.

Maintains the contractual obligations and reporting requirements, including Performance Guarantees and works with the Humana functional areas to provide the required data. Will also work with the regulatory, compliance and legal departments to complete and execute agreements.

In-depth analysis of reporting to consult clients with benefit and service solutions.

Main group contact for account installation, benefit plan changes, audits and special service requests, working alongside the service and customer service teams to meet client's expectations.

Works closely with dedicated internal teams for assigned clients- On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations.

Represents Humana at community events, associations and industry organizations related to our organizational goals.

Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling.

Leads the Open Enrollment discussion and strategy for assigned clients. Coordinates resources for client Open Enrollment, on site events and activities.

Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite programs

Strong understanding of market dynamics, including competition, trends, influencers and history.

Use your skills to make an impact

Job Requirements

Bachelor's degree or equivalent experience

5+ years' experience managing clients or selling within the Ancillary or Healthcare continuum

Understands the business model and regulatory and procurement requirements of PEOs.

Experience working with Insurtech partners or broker partners.

Consultative selling background and experience

Experience influencing C-suite Executives either directly or through a broker medium

Executive presence

Business and Financial Acumen

Strong communicator- written, verbal and presentation skills

Develops positive, collaborative client relationships

Active life and health license

Additional Information

WAH Information

To ensure Hybrid Office / Home associates' ability to work effectively, the self-provided internet service of Hybrid Office / Home associates must meet the following criteria :

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home / Office associates with telephone and computer equipment appropriate to meet the business requirements for their position / job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$93,400 - $127,300 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 02-03-2026

About us

Humana Inc. (NYSE : HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.