Service Manager

Overview

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.

Overview of Responsibilities

• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers when working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding the customer service surveys and portal.
• Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
• Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
• Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
• Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
• Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
• Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up.
• Flexible to perform other related duties as assigned.

Qualifications

• Be at least 21 years of age.
• Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.
• Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.
• Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to pounds.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).
• Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• (K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays