Customer Care Specialist - WFH

Insurance Advisor

In this position, you'll be the frontline connection between our company and the families we serve. You'll help clients understand their benefit options, answer their questions, and ensure every interaction leaves them feeling informed and supported.

This role is about more than managing policiesit's about empowering families, simplifying complex information, and becoming a trusted advisor they can rely on for years to come.

Build and maintain long-term relationships through consistent service and communication

Walk policyholders through benefit options, updates, and claims with professionalism and care

Explain coverage details clearly and simply

Collaborate with leadership to improve onboarding and client experience processes

Act as the main resource for clients' service needs and inquiries

Take part in ongoing training, mentorship, and leadership development for long-term growth

Strong communication and interpersonal skills

A people-first attitude and a willingness to help others

Comfortable using digital tools and working remotely

Organized, proactive, and self-driven

Experience in customer service, insurance, or sales is an asset but not required

Must be legally eligible to work in the United States or Canada

Remote-first flexibility with the freedom to work from anywhere

Weekly pay with performance-based monthly bonuses

Structured training and one-on-one mentorship to help you succeed

Rapid advancement opportunities with clear pathways into leadership

A supportive, mission-driven team focused on personal and professional growth

The opportunity to make a real difference in your community and in the lives of working families