Service to Sales Coordinator

Service-To-Sales Concierge

Prosper Ford is launching a brand-new Service-To-Sales Concierge role focused on acquiring vehicles through our Service Department. This position plays a key role in taking the dealership to the next level and offers an excellent growth opportunity for the right candidate. We're looking for a highly committed individual seeking long-term career growth with Prosper Ford.

Responsibilities / Duties

• Confirm all scheduled service appointments daily and proactively prospect to generate additional appointments (approximately 60100 calls per day).
• Reliable and punctual, with a work schedule beginning at 7:00 a.m., Monday through Friday, and every other Saturday.
• Comfortable using dealership technology and CRM tools; experience with or ability to learn Automotive Masterminds for equity mining and customer prospecting.
• Ability to identify opportunities to convert service customers into sales leads by presenting trade-in or vehicle upgrade options.
• Strong team player who supports Service Advisors and assists customers as needed in a service concierge role.
• Comfortable recording and sending introductory and repair update videos to customers to enhance communication and drive engagement.

Benefits

• State-of-the-art dealership facility
• Competitive compensation plan
• Award-winning Finance Department
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Opportunities for career growth and advancement

Qualifications

Required:

• Strong communication skills and comfort speaking with customers by phone and video
• Reliable and punctual; able to start at 7:00 a.m., MondayFriday, and work every other Saturday
• Computer proficient; able to learn CRM and dealership software
• Comfortable making a high volume of outbound calls daily
• Team-oriented mindset with a customer-first attitude
• Professional appearance and demeanor

Preferred:

• Experience in automotive service, sales, BDC, or call-center environments
• Familiarity with CRM systems or equity-mining tools (Automotive Masterminds a plus)
• Sales experience or proven ability to convert conversations into appointments or sales opportunities
• Comfortable recording short customer-facing videos
• Automotive dealership experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.