Remote Bilingual Customer Support Professional

Our Mission

Qualfon’ s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Must reside in the State of Florida in one of the following Counties: Osceola, Escambia, Columbia, Hendry, Polk, Madison, Citrus, Jackson, Putnam, Washington, Marion, Volusia, or Gadsden County.

What skills will you need

• GED or high school diploma required; some college preferred
• Prior work-at-home experience desired
• Comfortable working self-managed
• Minimum one-year previous call center/customer service
• Typing speed of 25 WPM with 90% accuracy required
• Computer knowledge of Windows-based applications required
• Strong ability to communicate articulately and succinctly both verbally and in writing in English & Spanish
• Manages emotions and maintains positive energy
• Passion for meeting or exceeding performance goals

What We Offer

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches
• Set schedules majority of shifts are 40 hours per week
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid Time Off

What will you be doing

• Answer incoming calls and assist customers
• Research information in databases to resolve customer issues
• Troubleshoot customer inquiries related to photo enforcement
• Support payment processing
• Accurate, detailed notes in all systems
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time

Work from Home Requirements

• High Speed Internet via wired ethernet connection, no WI-FI, Satellite or Cellular Hotspot or Cellular Internet
• Upload speed of 3 Mbps; Download speed of 16 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All hires must have available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
• Qualfon will proved equipment

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.

As required by federal law, applicants can complete the Voluntary Self-Identification of Disability form. This form is optional.

If you would like to fill out a Voluntary Self-Identification of Disability Form.

Please visit us at Qualfon.com/join-us

Benefits

We offer competitive pay and benefit packages along with many other perks:, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs