Customer Support Specialist

divh2Contracting Role Fully Remote / h2pThis is a contracting role that is fully remote. / ph2About ElevenLabs / h2pAt ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. / ppWe launched in January 2023 and have since reached over 1 million users globally and have partnered with the worlds biggest names. We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI. We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! / ph2Who We Are / h2pA global team of passionate and innovative individuals united by curiosity and a shared goal : to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. / ph2About The Role / h2pYou will enjoy the role if you enjoy doing the following : / pulliRapid Response : Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. / liliCreative Problem-Solving : Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions. / liliKeeping Things Top-Notch : Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. Youre the vital link between our customers and our team, fostering a sense of connection. / liliBuilding a Safe Space : Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platforms standards. / li / ulh2Who You Are / h2pWere looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. Youll strive with us if you : / pulliAre passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. / liliAre a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. / liliAre analytical, efficient, and strive on solving complex challenges with a first principles mindset. / liliConsistently strive for excellence, delivering high-quality work quickly and exceeding expectations. / liliTake initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. / li / ulh2What You Bring / h2ulli2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company / liliExperience working in a start-up with international teams in a remote setting / liliExperience troubleshooting technical issues related to APIs or browser errors / liliA detail-oriented mindset with a focus on delivering high-quality work / liliAutonomous and execution-focused mindset / liliGeneral interest in AI and technology (you will get extra points if you are already an ElevenLabs user!) / li / ulh2What We Offer / h2ulliHigh-velocity innovation : Rapid experimentation, lean autonomous teams, and minimal bureaucracy. / liliA truly global team : Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) / liliRemote first : We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings. / liliContinuous growth : Collaborate with AI leaders, shape your path, and contribute where you excel most. / li / ul / div