Relationship Manager (US Remote)

Get Started On An Exciting Career At Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About The Role

We're looking for a client-centric individual to join our team as a Relationship Manager. In this role, you will play a key role in developing and maintaining effective relationships with existing customers within their portfolio to ensure Element wins repeat business and maintains and grows revenue by executing on : proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities.

This position is a critical component of achieving growth objectives, relationship retention, and building consistently superior client experience.

What You'll Do

Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities

Be in continuous outreach and / or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives. Articulate Element's value proposition and suite of products and services, manage / overcome objections and address outstanding client escalations, questions, and concerns

Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams

Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients

Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.)

Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives

Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

Basic Qualifications

BA / BS degree or equivalent

5 years of experience in a strategic relationship management or related position

Experience working in Salesforce or other CRM

Accountable for the management of existing client portfolio for Element Fleet, generally Fortune 500 or multinational organizations

Must possess strong sensitivity to customer's need and an ability to identify pain points and turn them into opportunities

Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives

Accountable for revenue growth of assigned existing client portfolio including proactive client renewals, pricing optimization, share of wallet, and maintaining current revenue within portfolio

A solid understanding of leasing, rates, terms, financing alternatives, billing, vehicle expense drivers, and the proven ability to service and sell to all levels within a client's organization

Preferred Qualifications

MBA

Experience within the fleet / vehicle management or a related industry

Location : US Remote

What's In It For You

A culture of innovation, empowerment, decision-making, and accountability

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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