Traveler Services Supervisor, Premium

Expedia Group brands power global travel for everyone, everywhere. We design cutting?edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time?off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. Were building a more open world. Join us.

Introduction to the Team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Traveler and Partner Service Platform (TPSP) ensures exceptional experiences for our travelers and partners through dedicated support teams. Our Premium Services team delivers elevated, personalized service to high?value travelers and handles complex service scenarios that require specialized expertise and care.

In this role, you will :

• Lead and develop a team of service professionals, providing coaching, feedback, and performance management to unlock their potential and drive excellence
• Oversee daily operations including schedule adherence, performance metrics, quality assurance, and de?escalation of complex traveler issues
• Conduct regular performance reviews (daily, weekly, monthly) and develop strategies to meet and exceed target metrics while identifying learning and development needs
• Become a subject matter expert for your team, maintaining deep knowledge of processes, systems, and best practices while knowing where to access support for complex scenarios
• Create individual development plans that address employee growth needs while aligning with team goals and business objectives
• Foster an inclusive and diverse work environment where all team members feel valued and empowered to contribute
• Participate in talent acquisition by interviewing candidates, selecting new hires, and coaching them through onboarding and initial training
• Manage workloads strategically to ensure team members are fully deployed with skills matched to work requirements and business needs
• Proactively identify and address attrition risks and engagement challenges through employee survey analysis and implement action plans
• Collaborate with peers across sites and departments to share best practices, provide support, and drive continuous improvement
• Apply Lean methodology concepts and data analytics to identify opportunities for process optimization and operational excellence

Experience and Qualifications

Required :

Preferred :

The total cash range for this position in Springfield is $53,500.00 to $75,000.00. Employees in this role have the potential to increase their pay up to $85,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individuals knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employees passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E?Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employees I?9 to confirm work authorization.

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