Information Technician Coordinator

POSITION SUMMARY

Reporting to the Vice-President ofFinance, the Information Technician Coordinator is responsible for ensuringsystem availability and internal customer satisfaction by maintaining networkperformance and security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Installsand configures new hardware and software; maintains inventory of hardware andsoftware for servers and user computers.
• Monitors,tunes and maintains network performance; gathers, analyzes data and preparesreports of findings and recommendations.
• Maintain the organization's inventory bymonitoring and updating current supply of materials by properly tracking allinventory into the HRIS system.
• Reviewsreports and system logs of computer and peripheral equipment and takescorrective action or makes recommendations as necessary.
• Maintainsnetwork and internet security; Identifies, reviews, recommends, implements andperforms ongoing administration of Firewalls, IDs, spam filters; assignsappropriate access entitlements.
• Coordinates,obtains and applies updates to software, hardware and security related patchesto all operating systems in use as required.
• Documentsnetwork configuration.
• Optimizessystem performance by adjusting server settings.
• Utilizessystem monitoring tools to respond to application and hardware failures ordegradation and performs incident management.
• Providesend user support; takes ownership of escalated trouble tickets.
• Interactswith network services staff and others to restore service and/or identify andcorrect core problems; recommends systems modifications to reduce userproblems.
• Simulatesor recreates user problems to resolve operating difficulties.
• Schedules,performs and manages regular backups to facilitate data integrity, data storageand recovery.
• Workswith technology team to develop and maintain standards, procedures,methodologies and user guidelines for effective operation, access, control,backup and recovery of application servers.
• Worksclosely with other departments; stays abreast of developing networktechnologies and provides recommendations regarding the future application ofsuch technologies and the productivity gains to be achieved.
• FollowsInformation Technology policies and controls to ensure data accuracy, securityand legal and regulatory compliance.
• Participatesin the development, maintenance and testing of the Agency's Disaster Recoverysolution to ensure the continuity of business in the event of a disaster.
• Maintainsand extends strong and positive relationships with internal customers.
• IncorporatesAgency philosophy and mission in all aspects of job description.
• Receivesfeedback with commitment to on-going refinement and professional growth.
• Maintainsconfidentiality regarding children, families and agency operations.
• Exercises goodjudgment in the performance of duties and responsibilities.

EDUCATION/EXPERIENCE/CREDENTIALS

• Bachelor's in science in the field of information technology, orcomputer science
• Two (2) to three (3) years'experience preferred
• Must maintain a valid California Drivers' License, have proof ofautomobile insurance and maintain a safe driving record based on Phoenix Housepolicy

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstratedcommitment and adherence to Phoenix House Mission, Vision, and Values: I CAREFor– Integrity, Collaboration Appreciation, Respect, Excellence, andForward-Thinking
• Working technicalknowledge of current network and PC operating systems, hardware, protocols andstandards. Working knowledge of relational database structure and design.
• Proficiency in MS Office systems
• Knowledge of technology trends and how to apply newinfrastructure technologies.
• Knowledge of data privacy and laws (e.g. HIPAA) andability to identify and resolve security, reliability and efficiency problems.
• Project management and time management skills.
• Ability to explain technical issues atappropriate levels to technical and non-technical staff throughout the Agency.
• Establish and maintain effectiveworking relationships with others
• Communicate effectively with othersboth orally and in writing
• Ability towork effectively in a fast-paced changing environment
• Ability tomodel positive behavior and demeanor
• Excellenttime management and organizational skills
• Ability to be flexible; problem solver, self-directed; customerservice-oriented, and collaborative