Manager, Corporate Procurement & Facilities

Overview

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Manager, Corporate Procurement & Facilities will lead Help at Home's real estate portfolio while also overseeing centralized procurement processes across the organization. This role provides day-to-day oversight of our outsourced real estate partner (Cushman & Wakefield), ensures effective vendor and contract management, and leverages the Coupa procurement system to drive cost savings, consistency, and operational efficiency. The manager is a strategic and hands-on leader who can balance tactical execution with long-term planning, build strong relationships across departments, and serve as a key liaison between Finance, Operations, IT, and external partners.

*This is a REMOTE position with minimal travel expectations to the Chicago, IL headquarters once a quarter for on-site collaboration and department meetings.

Responsibilities

What You'll Do:

Real Estate Management

• Oversee Help at Home's real estate portfolio of 100+ locations, including leases, renewals, consolidations, relocations, and closures.

• Manage the relationship and KPIs of Cushman & Wakefield, including transaction management, portfolio administration, utilities, integrated facilities management, and vendor performance.

• Partner with Operations to analyze and support facilities plans.

• Partner with Operations and IT to ensure stable, efficient, and safe office environments.

• Partner with Accounting to ensure that all real estate locations are accurately reflected in NetSuite and that any changes (openings, closures, relocations) are communicated promptly to maintain data integrity across financial system.

• Monitor SLAs and ensure all customer service standards are met.

Procurement & Vendor Management

• Serve as the subject matter expert for all procurement processes and practices, including Coupa.

• Develop, document, and continuously improve procurement policies, procedures, and controls.

• Manage and monitor cost savings initiatives and spend analytics across the organization.

• Partner with Legal to ensure favorable contract terms and mitigate business risk.

• Negotiate with key vendors to drive cost efficiency and standardization across offices (e.g., professional services, supplies, maintenance, IT hardware).

• Maintain accuracy and compliance within the vendor master file and coordinate with Finance and Accounting to ensure streamlined Procure-to-Pay (P2P) processes.

• Conduct periodic business reviews with high-spend vendors to track service performance and cost optimization.

• Identify opportunities to consolidate vendors and simplify the sourcing landscape.

• Build strong partnerships across Operations, Finance, and Legal to align business priorities and procurement needs.

• Develop metrics and reporting dashboards to measure performance against cost savings, service quality, and compliance benchmarks.

• Lead change management initiatives to ensure adoption of new processes and tools.

Qualifications

Education & Experience:

• Bachelor's degree in Business, Finance, Supply Chain, or related field required

• Seven (7) to ten (10) years of progressive experience in facilities, real estate, or procurement.

• Experience managing outsourced real estate partnerships (e.g., Cushman & Wakefield) preferred.

• Proven success driving cost savings and operational improvements across multi-site organizations.

• Strong understanding of contract negotiation and financial analysis.

Required Skills/Abilities:

• Strong negotiation, analytical, and vendor management skills.

• Excellent oral and written communication and presentation abilities.

• Collaborative leadership style and ability to work effectively across functional areas.

• Proven ability to lead multiple complex projects with minimal supervision.

• Advanced problem-solving and critical-thinking capabilities.

• Proficiency in Coupa or similar eProcurement tools (Ariba, SAP, etc.) and Microsoft Office Suite.

• Customer service orientation and meticulous attention to detail.

Job Profile Summary

The Manager, Corporate Procurement & Facilities will lead Help at Home's real estate portfolio while also overseeing centralized procurement processes across the organization. This role provides day-to-day oversight of our outsourced real estate partner (Cushman & Wakefield), ensures effective vendor and contract management, and leverages the Coupa procurement system to drive cost savings, consistency, and operational efficiency. The manager is a strategic and hands-on leader who can balance tactical execution with long-term planning, build strong relationships across departments, and serve as a key liaison between Finance, Operations, IT, and external partners.