Business Analyst

1.PURPOSE:
This scope of work is for business analyst services for the development of new and existing functionalities required to support the Health Management System (HMS) electronic health record, for the Florida Department of Health (Department) Office of Information Technology. Contractor will provide these services to the Department.

2.TERM:
This scope of work will begin on 3/1/2024 or the date on which the purchase order is issued, whichever is later. It will end at midnight, Eastern Time on 6/30/2027. The State of Florida's performance and obligation to pay under this purchase order and any subsequent renewal is contingent upon annual appropriation by the Legislature and satisfactory performance of the Contractor.

3.LOCATION OF WORK:
The worksite for this scope of work is the following location(s): Florida Department of Health Office of Information Technology, Bureau of Clinic
Management and Informatics
4052 Bald Cypress Way Tallahassee, FL 32399
4.CRIMINAL BACKGROUND SCREENING:
The Department will conduct a criminal history record check, including fingerprinting, on the consultant assigned by the Contractor prior to the consultant commencing work for the Department. The Department retains sole discretion as to whether the results of the criminal history record check will result in the Contractor's employee being disqualified from performing services pursuant to this agreement.

5.CONTRACTOR QUALIFICATIONS AND EXPERIENCE:
Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:

1. Two years of documented experience performing business analysis on an Agile software development team.
2. One year of documented experience facilitating Joint Application Development (JAD) sessions with groups of application end-users.
3. One year of documented experience eliciting, gathering, and documenting User Requirements.
4. One year of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts.
5. One year of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams.
6. One year of documented experience performing application development, preferably on a Certified Electronic Health Record (EHR) product.
7. One year of documented experience and/or education related to HL7 standards including ADT and C- CDA.
8. One year of experience with databases and generating ad-hoc reports using SQL queries.

6.CONTRACTOR RESPONSIBILITIES:

1. SERVICE TASKS : Contractor will perform the following tasks in the time and manner specified:
   1. ssist with facilitation of business requirements gathering sessions with Subject Matter Experts (SMEs) as assigned by the Department. SMEs may be end-users, IT technical staff, HMS practice management team members and HMS clinical team members. Ensure a defined agenda is communicated to participants, ensure a common understanding of terms and definitions, synthesize ideas, track discussions, and provide clear summaries of the discussion and decisions in oral and written form using Microsoft Office tools.
   2. Perform validation of documented business requirements against business processes as assigned by the Department to ensure that business requirements accurately represent the needs of business stakeholders. Business stakeholders may be end-users of the Health Management System, Department staff involved in the processes automated by the software or other Department staff who are consumers of the data collected within the software.
   3. Perform verification of developed software against business requirements and technical specifications as assigned by the Department through User Acceptance Testing (UAT). UAT is the systematic execution of business processes represented in the application to ensure adherence to documented business requirements and documentation of identified variances as software defects utilizing the Department's change and configuration management system.
   4. Identify and document opportunities for improving the efficiency of workflows represented within the software as assigned by the Department. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the Department's change and configuration management system.
   5. Prepare end user documentation using Microsoft Office software as assigned by the Department for training and assistance including release documentation, process flows, and help screens.
   6. Review development team performance to determine progress towards meeting goals and report status and recommendations regarding the efficiency and productivity of resources to Project Manager and Bureau Management as assigned by the Department.
   7. Provide subject matter expertise to Business Analysts and development team daily as directed by the Department. Performing in the role of SME includes providing accurate answers to questions regarding intended software functionality. These answers are based on specific knowledge within a functional area or gathered through written and oral consultation with additional SMEs. SMEs may be end-users of the Health Management System, Department staff

involved in the processes automated by the software or other Department staff who are consumers of the data collected within the software.

1. Prepare documentation of application change requests utilizing Microsoft Office tools and the Department's change and configuration management system as assigned by the Department.
2. Define and document functional specifications and software test plans as assigned by the Department. Specifications and test plans should be documented utilizing Microsoft Office tools and the Department's change and configuration management system and templates provided.
3. Coordinate UAT s ssigned by the Department using the Department's change and configuration management system. Coordination requires the efficient assignment of available resources to the established testing backlog. Efficiency is demonstrated by making assignments such that all resources are utilized on assignments that coincide with their demonstrated skill level. UAT is the systematic execution of business processes represented in the application to ensure adherence to documented business requirements and documentation of identified variances as software defects utilizing change management software.
4. Complete job required training as assigned by the Department. Completion verification may include certificates, sign-in sheets and verification via the Department's Learning Management System.

6.1.12.DATA SECURITY AND CONFIDENTIALITY TASK:
The Contractor, its employees, subcontractors, and agents must comply at all times with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentiality document attached to the purchase order.

6.2.DELIVERABLES:
Contractor will complete and submit the following deliverables to the Department in the time and manner specified:

1. Monthly: Provision of business analyst services in the time and manner specified in Tasks 6.1.1- 6.1.11.

7.METHOD OF PAYMENT:

1. purchase order will be issued to the Contractor.
2. The method of payment for this purchase order is unit rate.
3. The Contractor will not receive payment in advance for goods or services described in this scope of work.
4. The Contractor must submit an invoice monthly that provides a detailed accounting of the deliverables performed during the invoice period for which payment is being requested.
5. The Contractor is responsible for the performance of all tasks and deliverables contained in this scope of work.

8.PERFORMANCE MEASURES AND FINANCIAL CONSEQUENCES:

ll deliverables and related tasks must be completed 100% as specified. Failure to satisfactorily complete or submit a deliverable in the time and manner specified will result in a financial consequence as indicated below:

1. Failure to complete and submit Deliverable 6.2.1 in the time and manner specified will result in a payment reduction equal to 5 percent of the total monthly invoiced amount.
2. Failure to comply with Task 6.1.12, DATA SECURITY AND CONFIDENTIALITY will result in a payment reduction equal to 5 percent of the total monthly invoiced amount for each day the Contractor is not in compliance.

9.CONTRACTOR TRAVEL REIMBURSEMENT:
Reimbursement for travel expenses is authorized only when approved in advance by the Department Contract Manager and conducted in accordance with Section 112.061, Florida Statutes and Department Internal Operating Procedure (IOP) 56-37.

10.DEPARTMENT CONTRACT MANAGER:
The Department Contract Manager for this scope of work is: Dorothy Roberts OMC Manager
Dorothy.Roberts@flhealth.gov
850-558-9786 Bureau of Clinic Management and Informatics
4052 Bald Cypress Way
Tallahassee, FL 32399 Contract Manager Database
11.CONTROLLING TERMS AND CONDITIONS:

1. Department Request for Quote;
2. Data Security and Confidentiality Document;
3. State Term Contract (80101507-23-STC-ITSA);
4. Department Purchase Order Terms and Conditions;
5. Contractor's Response to the Department's Request for Quote, and
6. Department Scope of Work SOW23-524

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