Retail Support SpecialistDSI Systems • Murrieta, CA, US
Retail Support Specialist
DSI Systems • Murrieta, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal / sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!
Job Description
Job Description
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities :
Customer Support
- Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
Work Environment & Schedule Expectations
Operational Excellence
Collaboration & Communication
Requirements
Required Skills & Qualifications
Preferred Qualifications
What We Offer
Benefits
[job_alerts.create_a_job]
Retail Support Specialist • Murrieta, CA, US
[internal_linking.similar_jobs]
A company is looking for a User Support Specialist (Surge) to provide assistance and support to users of the National Healthcare Safety Network (NHSN).
Key Responsibilities Serve as the first poin...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
You’ve built your career on helping others move.Now, let us help you move your career to the next level! .Confluent Health family working to change the world of workplace safety and injury preventi...[show_more]
Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...[show_more]
With sign on bonus, productivity bonus, student loan reimbursement and salary, our PT's can make $128K+ in their 1st year.
I work for All Star because of.We work very closely with each.Since 2013, A...[show_more]
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p...[show_more])
Position Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin...[show_more]
They made it easier for me to live, breathe, eat, and stay clean.Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live.
What You Will Do to Change Lives.The Recover...[show_more]
Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify.
No Customer Service Representative Agent experience needed....[show_more]
Take quick online surveys and earn rewards for sharing your thoughts.Join today — it's free and easy!.[show_more]
Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employee...[show_more]
As a Retail Support Associate you will be eligible for;.Day Performance-Based Increase.Progressive Career Development.The Retail Support Associate (RSA) at United Pacific assists in the daily opera...[show_more]
Valet Living is searching for a detail-oriented, results-driven.Solutions Implementation Specialist.Director, Client Experience, this role is the quarterback for new client communities, bridging pr...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...[show_more]
As a Retail Support Associate you will be eligible for; • 90 Day Performance-Based Increase • Referral Bonus • Flexible Schedules • Excellent Employee discount • Progressive Career Development Th...[show_more]
Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...[show_more]
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.
Macy's 4th of July Fireworks, and the wonder of...[show_more]
User Support Specialist
VirtualVocations • San Bernardino, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Online Product Support - No Experience
GLOCPA • Oceanside, California
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Injury Prevention Specialist (ATC, PT, PTA, OT, COTA)
Fit for Work • Vista, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Behavior Technician - Midday Hours
ABS Kids • Lake Elsinore, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Physical Therapist - Sign On Bonus & Daily Productivity Bonuses
All Star Physical Therapy • Wildomar, CA, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Support Specialist
DSI Systems • Murrieta, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Store Support
Home Depot (Retail) • Fontana, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Recovery Specialist II - Mental Health 614
Telecare Corporation • Riverside, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Part-Time Focus Group Participant - Entertainment
ApexFocusGroup • Murrieta, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Online Feedback & Opinion Specialist - Flexible Part-Time Role
Opinion Bureau • Oceanside, California, US
[job_card.part_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Alterations Specialist
David's Bridal • Murrieta, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Support Associate
Alta Convenience • San Bernardino, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Solutions Implementation Specialist
Valet Living • Riverside, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Work From Home - Online Product Support - $45 per hour
GL1 • Oceanside, California
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Remote Support Specialist
TradeJobsWorkforce • 92504 Riverside, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Support Associate
United Pacific • San Bernardino, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Behavior Technician - Daytime Hours
ABS Kids • Wildomar, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Retail Merchandising Support Associate, San Bernardino Inland Center - Part Time
Macy's • San Bernardino, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_1_hour] • [promoted] • [new]