Client Success Manager (Remote in US)

Job Description

Job Description

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems  for  our clients. We solve problems  with  them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a  Client Success Manager  to join the team. The Client Success Manager will be responsible for overseeing a subset of SMB and mid-market clients as the primary relationship manager and advocate by providing strategic and tactical guidance, while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with client’s specific needs.

This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service. You will help to manage and deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as assigned by the VP of Client Success. Primarily, you will serve as the sole point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it.

Primary Responsibilities :

• Understand the client’s business intimately, their organizational structure, KPIs / OKRs, strategies, technical capital, and human capital, financial considerations, etc.
• Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
• Develop technology roadmaps for organizations in the SMB, mid-market, and private sectors
• Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital Transformation
• Provide quality assurance and ensure operational excellence on all active projects both formally and informally
• Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
• Participate in sales calls, write proposals, and close opportunities for new work and expansion of existing clients
• Act independently and lead relationships based on program requirements
• Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
• Track client opportunities and maintain opportunities within our CRM
• Coordinate, or act as a point of escalation for the client service team
• Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients

This is a remote role with expected travel to client sites approximately 10-15% of the time. The position also includes periodic off-hours availability for client support.

Qualifications

Some of the skills we are expecting are :

While this position is not primarily technical, it is expected that a candidate will have familiarity with the following technologies :

Additional Information

What you should know about Resultant :

What our team members say about us…

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer