Operations Manager, HCA

Leadership Role At Datavant

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing / direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce.

You will :

• Leadership responsibilities
• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant.
• Escalate customer issues / concerns / problems in a pro-active and timely manner
• Demonstrate a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilize this information to manage his / her operations
• Have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
• Have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
• Recruit and hire competent, qualified staff commensurate with defined job responsibilities.
• Ensure that staff is oriented, timely trained and the competence of staff is assessed annually.
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
• Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely.
• Administers payroll bi-weekly.
• Conduct accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws / regulations.
• Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters.
• Adhere to Code of Conduct policy
• Confidentiality
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Customer Service Skills
• Meet with Directors, Administrators, or COO's to discuss service issues / opportunities and resolve complaints timely
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility / site management.
• Customer Retention and Satisfaction
• Organize and conduct Monthly and Quarterly Business Reviews with customer per region.
• Ensure monthly staff meetings, daily huddles are maintained per site.
• Responsible to assist Director of Operations with day to day responsibilities as assigned.
• Performs all other duties as assigned.

What you will bring to the table :

Bonus points if :

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is : $57,000$60,000 USD.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion.

This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here.

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