CashierCustomer Service Rep

IMPORTANT NOTE : ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON EXAM NO. 3120 WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CLERICAL ASSOCIATE OR PROVIDE YOU LIST NO. ON EXAM 3120.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOFs Customer Operations Division has oversight of the Department of Finance Business Centers City Registers Office and the Land Records Adjudication and Collections divisions. Customer Operations is charged with the processing of tax payments parking violations payments and all other charges collected by DOF. The division is also responsible for recording property transfers adjudicating parking and camera violations and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses.

The Bronx Business Center is seeking 2 highly motivated individuals to serve as Cashier / Customer Service Representatives. Reporting to the Borough Supervisor the selected candidates duties will include but are not limited to the following :

• Greet customers answer inquiries and ask questions to determine the purpose of the customers visit.
• Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
• Enroll eligible customers into various Payment Agreements.
• Adhere to all cash and document control procedures process customer payments and maintains up-to-date and relevant backup documentation.
• Provide customer service assistance in all Finance Borough Offices work overtime as necessary.
• Distribute collect and submit inquiries forms and application packages for all DOF-related programs and services to the appropriate work unit.

Additional Information :

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CLERICAL ASSOCIATE - 10251

Qualifications :

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1