Area Manager- Outdoor Power Equipment

Area Manager- Outdoor Power Equipment

Ace Hardware of Fort Collins is operating in a world of strong demand and sustainable growth. We are excited to announce we are hiring an Outdoor Power Equipment Area Manager in our organization in order to remain retail relevant, maintain our commitment to the highest quality service for our customers and total support of our team. If you have retail experience in the world of Stihl, Ego as well as other Ace Best Brands and want to join a quality team, this just may be the opportunity you are looking to explore.

This Area Manager is responsible for both the OPE Department and the daily store operations in order to achieve company goals and provide amazing customer service. We are seeking an outgoing, friendly and helpful individual to fill this Area Manager position in the OPE Department with a primary focus on Stihl, Ego and other Ace Best Brands. Understanding both gas powered equipment and battery powered equipment is essential. Stihl has been around since 1974 and is one of the best known names in outdoor power equipment. We are seeking an individual who can inform our customer of the differences between these products, recommend what may best fits their needs, provide guidance on warranty registration, as well as fuel and start their new equipment. Stihl certification is required. Other brand certifications are preferred.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

Provide positive representation of store.

Proactively assist customers in solving problems.

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

Provide a friendly, outgoing demeanor; work well with customers as well as associates.

Ensure all calls and pages are answered promptly, courteously and effectively.

Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.

Possess excellent product knowledge and build knowledge of store layout and location of products.

Store Operations

Ensure a positive, professional and safe work environment for all associates.

Supervise the "general operations" of the store.

Will be responsible for either opening or closing the store.

Assist with the implementation of Store Support Center programs.

Ensure successful Loss Prevention, Safety and Internal Audits.

Work with Store Managers and Assistant Managers on all aspects of running the store.

Participate in management staff meetings.

Communicate issues to the appropriate Support Center as well as the Company's Leadership Team.

Assist with special projects within the district as set forth by the District Manager.

Implement Standard Operating Procedures into store execution and adhere to the Ace Way of Retailing (AWOR).

Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

Ensure that weekly price changes and label updates are completed timely and accurately.

Oversee all cashiering functions including training, maintenance, audits, and reports.

Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

Visit competition to be familiar with what they are doing.

Perform all other duties as assigned.

Inventory & Merchandising

Assist to ensure forklift operations and receiving is completed in a safe and efficient way.

Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and the AWOR.

Working directly with outside vendors.

Responsible for maintenance of back stock levels.

Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.

Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.

Assist with merchandise resets throughout the store.

Assist to ensure all signage is current in the store.

Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

Assist in training of all OPE Team Member as well as other associates in the basics of OPE.

Actively recruit and promote the advancement of Ace associates.

Assist in hiring, training, reviewing, rewarding and coaching cashiers and assistant managers with the approval of the Store Managers.

Leadership

Manage all aspects of daily store operations in the absence of the Store Managers and Assistant Store Managers.

Lead by example; be approachable by all associates and customers.

Participate in store meetings.

Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

Prepare and challenge yourself for future advancement.

Education/Training

High School or GED equivalent required; degree preferred.

Experience

Must have previous retail management experience, minimum 3 to 5 years. Hardware experience preferred.