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Operations and Implementation Manager
Operations and Implementation ManagerMetro Supply Chain • Kansas City, MO, US
Operations and Implementation Manager

Operations and Implementation Manager

Metro Supply Chain • Kansas City, MO, US
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SUMMARY

The Implementation Operations Manager will direct start-ups of new sites and new customer onboarding into existing multi-client facilities, at a fast-growing third-party logistics (3PL) service provider. This role involves significant change management, managing operational execution, Customer Service and Client Relationships, training, efficiency, and safety during startups, ensuring a smooth handoff to site leadership. The Operations and Implementation Manager will additionally support RFP’s and support the US growth and new business opportunities. This position requires travel up to 75% of the time.

RESPONSIBILITIES

Startup and Implementation Leadership

  • Change management.
  • Project Execution : Lead startup operations, ensuring adherence to business plans, budgets, and timelines.
  • Customer Collaboration : Partner with customers to define and meet operational requirements, exceeding their expectations.
  • Process Design : Develop and implement SOPs for efficient workflows in warehousing, order management, and shipping / receiving.
  • Team Training : Recruit, onboard, and train new teams, fostering operational success from day one, in accordance with company guidelines and regulations.
  • Performance Metrics : Monitor and analyze Performance / Activity Indicators (KPIs and KAIs), making recommendations for continuous improvement during startups.
  • Smooth Transitions : Provide a clean handoff to site leadership at the end of the project.

Operations Management

  • Daily Oversight : Manage warehouse operations to ensure safety, quality, productivity, and customer satisfaction.
  • Leadership : Build and mentor high-performing teams, promoting a culture of safety and accountability.
  • Continuous Improvement : Identify operational inefficiencies and lead initiatives to enhance cost-effectiveness, service quality, and safety.
  • Compliance : Ensure adherence to company policies and regulatory standards.

    • Strategic Contributions

  • Act as a liaison between site teams, corporate leadership, and customers to ensure alignment and effective communication.
  • Provide insights and recommendations to senior leadership for improving operational startups
  • Support long-term growth initiatives, including resource planning and site expansion.
  • Additional related responsibilities as required.

    • EXPERIENCE

  • 10 years distribution experience (some of which is in a 3PL environment). Prior experience in the logistics industry, including operations management with a concentration in process definition and project management preferred.
  • Experience in managing start-up projects, warehousing and WMS experience required.
  • Red Prairie / Blue Yonder / Manhattan / Synapse experience
  • Understanding of budgeting, financial forecasting and cost control
  • Experience in utilization or management of distribution centers

    • COMPETENCIES

  • Results Orientation
  • Communication
  • Problem Solving
  • Decision Making
  • Effective delegation
  • Adaptability in the context of a defined start-up plan
  • Managing Change, including the ability to differentiate between importance and urgency of decisions
  • Effective Collaboration across the organization, to leverage expertise.
  • Customer Centricity
  • Fostering Culture
  • Continuous Improvement Mindset
  • Financial Acumen

    • SKILLS

  • Proven leadership ability to build a strong team environment
  • 5 years hands-on WMS knowledge as a super user or expert level.
  • Strong interpersonal skills – with the ability to leverage effective relationships at all levels in the organization.
  • Strong communication skills – both written and verbal.
  • Working knowledge of warehouse equipment.
  • Service oriented with strong customer interaction skills and commitment.
  • Strong analytical skills with an emphasis on financial reports
  • Excellent time management and organizational skills.

    • EDUCATION

  • A Bachelor’s Degree in business management with a focus on operations management or combination of education and related experience
  • A Designation in logistics management preferred

    • WHY JOIN US?

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Company sponsored social events
  • Community volunteering

    • We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

    Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.

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    Operations and Implementation Manager • Kansas City, MO, US

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