Application Production Support

Overview

Akkodis is seeking an Application Support Specialist for a 12-18 month contract position with our Fortune 500 banking client.

Rate: $69 - $74/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Plano, TX- onsite 3 days a week

Responsibilities

• Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
• Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
• Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
• Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLAs.
• Support production release activities.
• Ability to prioritize and engage management in situations when prioritization is a challenge
• Perform business continuity and disaster recovery activities.
• Create and troubleshoot AutoSys scripts/jobs.
• Work closely with developers and support various configuration and log management.
• Document application support processes and procedures.
• 5+ years of IT experience in production support.
• Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
• Ability to analyze and identify root cause of issues and manage problem resolution.
• Excellent verbal and written communication skills.
• Abilities to work effectively with various stakeholders and speak up on issues.
• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team oriented environment
• Ability to balance a significant workload, prioritize and multitask

Qualifications

• 5+ years of IT experience in production support.
• Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment.
• Ability to analyze and identify root cause of issues and manage problem resolution.
• Excellent verbal and written communication skills.
• Abilites to work effectively with various stakeholders and speak up on issues.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

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