Responsibilities of an Account Coordinator:
- Prepare documentation, dock receipts, bills of lading, AWB´s, export declarations, eManifests to specific destinations, and all documents related to a shipment (either international or domestic shipment).
- Track and trace cargo as necessary to insure proper movement and delivery.
- Fully understand rate sheet agreed with client to ensure correct billing information is provided in the file
- Provide billing department with proper and correct billing information.
- Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
- Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
- Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
- Seek the most profitable mode of shipment yet meet client’s requirement for the movement of freight.
- Maintain a consistently high level of client service to both external and internal clients.
- Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures.
- Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.
- Provide day-to-day contact with clients on operational issues.
- Coordinate client service efforts from all offices and departments involved with assigned accounts.
- Ensure services are meeting or exceeding client requirements and follow ISO procedures.
- Ensure that all reports are accurate and distributed on time.
- Resolve problems and recommend solutions to prevent similar occurrences.
Account Coordinator • Georgetown, GU
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