Customer Care Advisor

• Representing GoodLeap as a subject matter expert during a series of calls to customers
• Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
• Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
• Update GoodLeap systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
• Complete other tasks as deemed appropriate by manager.

• 3+ years of customer service and/or sales experience
• Previous solar customer service or sales experience highly desired
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership.
• Proven track record of reliability and a strong work ethic is a must.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.