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Virtual Customer Service Representative
Virtual Customer Service RepresentativeIronside Restoration • Anaheim, California, USA
Virtual Customer Service Representative

Virtual Customer Service Representative

Ironside Restoration • Anaheim, California, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Ironside Restoration is seeking a Virtual Customer Service Representative to join our this role you will be responsible for providing excellent customer service to our clients in a remote work environment.

Job Responsibilities :

  • Answering incoming customer inquiries via phone email or chat
  • Assisting customers with product or service related questions and concerns
  • Resolving customer complaints in a professional manner
  • Providing information about products and services
  • Processing orders refunds and exchanges
  • Escalating complex issues to the appropriate department
  • Maintaining a high level of customer satisfaction

Essential Qualifications :

  • Excellent communication skills both verbal and written
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Customer-oriented mindset
  • Proficiency in using customer service software and databases
  • High school diploma or equivalent

    • Desired Experience :

    The ideal candidate will have at least 2 years of experience in customer service or a related field.

    Salary & Benefits :

    The salary for this position will be based on experience and qualifications. We offer competitive pay and benefits package including health insurance paid time off and opportunities for career growth.

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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